User classification and agreement to terms

 

This Privacy Policy applies to various individuals who interact with Berries, including visitors to the Berries website and users of the Berries platform. We categorize our users as follows:

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1. Visitors: Visitors are individuals who access the Berries website and view publicly available content. By visiting our website, Visitors indicate their acceptance of the terms outlined in this Privacy Policy.

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2. Customers: Customers are individuals who have signed up to access and use the Berries platform. By accessing and using the Berries platform, each Customer acknowledges and agrees to the terms outlined in this Privacy Policy.

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3. Authorized Users: Authorized Users are individuals, including employees and independent contractors, who are authorized by a Customer to access and use the Berries platform on their behalf. By accessing and using the Berries platform as an Authorized User, individuals confirm their acceptance of the terms outlined in this Privacy Policy.

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What personal data Berries collect about you

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At Berries, we collect various types of personal data to provide our services effectively. We are committed to ensuring the privacy and security of your information. The following outlines the categories of personal data we collect:

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1. Account Information: When you create an account with Berries, we collect contact information, such as your email address or single sign-up login information. This information is necessary to establish your account and grant you access to our platform.

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2. Health Information: At Berries, we process sessions into readable transcripts immediately after their creation. These transcripts are crafted with the highest level of consideration for confidentiality and are used solely for the purpose of generating detailed session notes. All transcripts and session notes are securely stored and are automatically deleted after 30 days. They are accessible only to authorized users, including mental health professionals.

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3. Activity: Berries provides various interactive features that allow you to organize and manage your recordings. For example, you can add titles, specify the names of doctors or patients, use suggested tags, edit medical mentions, or bookmark specific moments. Your activity within the platform is stored in association with your account.

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4. Location: In certain instances, such as finding health professionals near you, you may choose to share your location data. We will always seek your consent and provide a notification before collecting this data.

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5. Analytics and Passively Collected Data: We collect data about your usage of Berries, including your IP address, mobile device ID, click or tap history, type of operating system or browser, and other interactions within the platform. This information is collected through pixel tags and cookies and helps us improve your experience with our services.

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6. Feedback and Support: We value your feedback and store the emails you send us to help us prioritize enhancements to our product and provide support when needed.

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7. De-identified Data: Berries may aggregate or de-identify non-personal information that cannot reasonably be used to identify individuals. We may use this de-identified data for research, development of new products, algorithm refinement, and improving our services. Such information may be disclosed publicly or to third parties, including in health reports or benchmarking data provided to the medical community.

 

By utilizing Berries' services, you acknowledge and authorize the collection of the aforementioned personal data as outlined in this section. We handle your data with utmost care and adhere to strict privacy and security measures to safeguard your information. If you have any questions or concerns about the data we collect or how it is used, please contact us using the information provided at the end of this policy.

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How we use personal data

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At Berries, we are committed to using your personal data responsibly and transparently. The following outlines how we utilize your personal data to provide our services effectively:

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1. Providing and Improving the Website and Platform: We use your Contact Information, Account Information, Other Information, and Your Data to deliver and enhance our Website and Platform. This includes technical assistance, order fulfillment, customer service, and marketing assistance. In some cases, we may engage other companies or individuals who will have access to your information only as necessary and in accordance with applicable laws.

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2. Aggregated Information: We analyze your information in aggregate form to better understand our users, improve our Website and Platform, and provide relevant insights. This aggregated data is anonymized and does not personally identify you.

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3. Business Transfers: In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, your information may be transferred as part of the transaction. We will take reasonable measures to ensure that the receiving party undertakes to protect the privacy of your personal information and use it only for the purposes stated in this Privacy Policy.

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4. Legal Requirements: We may disclose your information when required by law, court order, government or law enforcement authority, or regulatory agency. We may also disclose such information when we believe it is necessary or advisable to protect the rights, property, or safety of Berries or others. We take reasonable measures to ensure that any party receiving your personal information from us agrees to use it only as specified in this Privacy Policy and maintains its privacy.

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5. Service Provision and Enhancement: We process your personal data to provide you with our services effectively. This includes using machine learning to process your audio recordings and generate relevant medical transcripts tailored to you. We may use your name and email address to manage your account, respond to your requests, and inform you about new features or products.

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6. Analytics and Data Analysis: We utilize Analytics and Passively Collected Data to understand how you use Berries, test features and tools, ensure the platform's functionality, and protect it from fraudulent activities. We analyze de-identify non-personal information for troubleshooting, data analysis, research, survey purposes, product development, and refining our algorithms and machine learning applications.

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7. Improving and Securing Berries: We continuously strive to enhance the safety, security, and functionality of Berries for the benefit of our users and other parties. This involves utilizing collective learnings about user behavior, feedback, and trends to troubleshoot issues, identify usage patterns, integrate new features, and improve our services. We also use personal data to protect against fraud and abuse, respond to legal requests or claims, conduct audits, and enforce our terms and policies.

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8. Cookies and Tracking Technologies: Berries utilizes cookies and other tracking technologies to enhance your browsing experience and collect information about how you interact with our Website and Platform. Cookies are small text files that are stored on your device when you visit a website. They allow us to recognize your browser or device and provide personalized features and content. We may also use cookies for analytics purposes to track and analyze usage patterns on our Website and Platform. You have the option to disable or reject cookies through your browser settings. However, please note that certain features of our Website and Platform may not function properly if cookies are disabled. By continuing to use our Website and Platform, you agree to these terms.

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We prioritize the protection and privacy of your personal data. We adhere to industry-standard security measures and data protection practices to ensure the confidentiality and integrity of your information.

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Ensuring data security and protecting your information

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At Berries, we prioritize the security and protection of your information. We employ a comprehensive approach that combines technical, administrative, and physical controls to safeguard your data. All data transmission occurs through secure channels, utilizing industry-standard encryption protocols. We ensure that your information is encrypted both in transit and at rest, adhering to high encryption standards.

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To further enhance security, we utilize HIPAA & PHIPA-compliant products and services for the storage and processing of health data. Our systems employ HTTPS during read and write operations, ensuring the protection of your data as it travels over the internet. Additionally, we maintain strict internal access-control policies to prevent unauthorized access and privacy breaches.

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While we take commercially reasonable measures to protect your information from loss, misuse, and unauthorized access, it's important to note that no security system is entirely immune to potential breaches. We cannot guarantee the absolute security of our databases or those of third parties with whom we may share information. Furthermore, please exercise caution when transmitting sensitive information via email, as email communication may not be entirely secure.

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In the event of a data breach that compromises the security of your personal information, we will promptly notify you in accordance with applicable laws and regulations. We will make reasonable efforts to provide the necessary information about the breach, including its nature, the types of data involved, and any steps you can take to protect yourself.

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We are committed to continuously evaluating and updating our security practices to ensure the highest level of data protection for our users.

 

 

Protection of Minors and Child Privacy

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At Berries, we are committed to prioritizing the safety and privacy of minors. Our services are intended for individuals who are 18 years of age or older, and we do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor under the age of 18, we will take immediate steps to delete that information from our records.

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We strongly encourage parents or guardians to actively monitor and supervise their children's online activities to ensure a safe and secure online environment. If you believe that your child has provided us with their personal information without your consent, please contact us at tal@berries.icu and we will promptly address the situation.

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We are committed to complying with applicable laws and regulations related to the protection of child privacy and strive to provide a secure and responsible online experience for all users.

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Access, management, and deletion over your data

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1. Access and Management: You have the power to control your personal data. Easily access and manage your information by logging into your account. While we make every effort to promptly update or remove your data, please note that cached or archived copies may temporarily persist. Your personal data is securely stored on your device and in our cloud systems. To delete your account, send us an email to tal@berries.icu with the subject line “Request to Delete My Account”.

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2. Communication Preferences: Manage your personal information and communication preferences effortlessly. You can choose to receive or opt-out of non-essential communications, such as promotional offers and updates about Berries. If you no longer wish to receive such communications, click the "Unsubscribe" link in our marketing emails.

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Please note that opting out of marketing communications does not affect essential communications related to your account, transactions, or support inquiries.

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User Responsibilities

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1. Provide Accurate Information: When creating an account or providing any personal information, it is your responsibility to provide accurate, complete, and up-to-date information. Please ensure that the information you provide is true and belongs to you.

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2. Keep Your Account Secure: You are responsible for maintaining the security of your account login credentials, such as your username and password. Keep your login information confidential and do not share it with others. If you believe that your account has been compromised or unauthorized access has occurred, please notify us immediately.

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3. Exercise Caution with Personal Information: Exercise caution when sharing personal information on the Berries platform, such as in public forums or through messaging features. Be mindful of the information you choose to disclose and avoid sharing sensitive or confidential details that could compromise your privacy or the privacy of others.

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4. Comply with Applicable Laws and Policies: When using the Berries platform, you are responsible for complying with all applicable laws, regulations, and policies. This includes, but is not limited to, privacy laws, intellectual property rights, and restrictions on the use of the platform. Do not use the platform for any unlawful or unauthorized purposes.

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5. Review and Understand Privacy Settings: Familiarize yourself with the privacy settings and options available on the Berries platform. Take the time to review and understand these settings to control the visibility and accessibility of your personal information.

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Third-party sources

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Berries may include links to external third-party websites on its website and platform. It is important to note that we have no control over the privacy practices or content of these external sites. Consequently, we cannot be held accountable for the privacy policies or content displayed on such external sites. We advise you to carefully review the privacy policies and terms of use of any external site you visit.

Once you navigate away from our website or platform and enter an external site, you will be subject to the privacy policies and terms of use of that particular site. We recommend exercising caution and understanding the privacy practices of any external site before providing any personal information.

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International users notice

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If you access or use our services from outside the United States; please be aware that your information may be transferred, processed, and stored in jurisdictions that may have different data protection laws than your own. By using our website and platform from outside the United States, you consent to the transfer and processing of your personal information as described in our Privacy Policy. Please consider the potential risks associated with such transfers and ensure that you are comfortable with the level of protection provided by the laws of the jurisdiction in which your information is processed.

 

 

Tracking preferences

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Please note that while we strive to respect the tracking preferences you have set in your browser, we cannot guarantee that our third-party partners, including web analytics companies, will adjust their tracking practices based on these settings. They may continue to collect information about your online activities across the Berries website and platform, even if you have enabled browser-based tracking preferences.

 

 

California residents privacy rights

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As required by the California Civil Code Section 1798.83, we provide this notice to residents of California regarding their rights to obtain certain information about the disclosure of their personal information to third parties for direct marketing purposes. If you have an established business relationship with us and are not exempt, you have the right to request information about the categories of personal information that we have disclosed to third parties during the previous calendar year. This includes the names and addresses of those third parties, as well as examples of the types of products or services they market. To make a request under Section 1798.83, please reach out to us via email at help@berries.icu. 

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Your California Privacy Rights: We are committed to complying with the California Consumer Privacy Act (CCPA) and ensuring that California residents have the following rights:

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1. The right to opt-out of the sale of personal information.

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2. The right to know about the personal information collected, disclosed, or sold.

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3. The right to request the deletion of personal information.

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4. The right to be free from discrimination for exercising these rights.

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For more details regarding the sources from which we collect personal information, the business and commercial purposes for collecting your personal information, and the categories of recipients with whom we share or sell personal information, please refer to the corresponding sections titled "Sources of Personal Information," "Business and Commercial Purposes," and "Recipients of Personal Information" above.

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We do not sell any personal information collected from your use of the Berries service.

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Nevada residents privacy rights

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As a resident of Nevada, you have the option to choose not to have certain personal information sold to third parties. If you wish to exercise this right, please reach out to us at help@berries.icu with the subject line "Nevada Do Not Sell Request." Kindly provide us with your name and the email address linked to your account. It is important to note that we do not presently sell your personal information in accordance with the definition outlined in the Nevada Revised Statutes Chapter 603A.

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Privacy Policy Changes

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This Privacy Policy, effective as of the stated date at the top of this Privacy Policy, is subject to change without prior notice. We will post any revisions on the Berries website and platform. By continuing to use our services after such modifications, you agree to the updated terms. The handling of your information will adhere to the Privacy Policy applicable at the time of data collection. We recommend reviewing this policy periodically for any updates.

 

 

Contact us

If you have any inquiries regarding this Privacy Policy or need to report a privacy concern, please feel free to contact us through email at help@berries.icu. We are here to address your concerns and provide assistance.